Any claims for misprinted/damaged/defective items must be submitted within 1 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please send us an email at wildernessapparelinc@gmail.com and provide a detailed description for the issue(s) so we may address it.

Buyer’s Remorse
Since we are a print-to-order store and all orders are custom and we do not maintain stock at our warehouse, we do not refund orders for buyer’s remorse. Returns for products, including, but not limited to size exchanges are evaluated at our discretion.

Wrong Size
Our return policy doesn’t cover products ordered in the wrong size due to each item being print-to-order. Because of that, we won’t be able to issue you a refund for the order.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). We will need to communicate the new address to our print facility prior to it being reshipped. Please be careful and double-check that you’ve added the correct address.

The return address is set by default to our printing facility. When we receive a returned shipment, an automated email notification, we will received notification and contact you directly.

Unclaimed - Shipments that go unclaimed are returned to our printing facility and you will be liable for the cost of a reshipment to you, the customer.